Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: 7428 Varna Ave., North Hollywood, CA 91605. [SHIPPING FEE FOR PURCHASES AND RETURNS ARE NOT INCLUDED IN REFUND]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Shipping FAQ

Future Cosmetics are available from a carefully vetted collection of professional, luxury skincare providers who serve as our authorized resellers. For a complete list of resellers by geography, use the Spa Locator on our website. You can also order Future Cosmetics on this website. Future 5 Elements is the exclusive US wholesale distributor of Future Cosmetics.

While we do not sell samples, we do include them complimentary with each order.

Retail orders are available throughout the continental US only.

Wholesale orders are also available in Canada and Mexico, but the buyer would need to assume responsibility for all shipping, customs and duty fees and arrangements. 

While all Future 5 Elements are considered safe during pregnancy, please consult with your physician based on your unique circumstances.

We accept American Express, Apple Pay, Discover, Diners Club, MasterCard and Visa.

Future 5 Elements is a luxury brand, therefore items are never discounted or included in sales events.