FAQs

Future 5 Elements products are formulated in Israel, utilizing small batch production adhering to the stringent MOH, EU cosmetic standards.  We manufacture under the European Union’s Ministry of Health and US FDA Good Manufacturing Processes (GMP) for cosmetics.

All products are responsibly formulated without parabens, mineral oil, phthalates, artificial fragrances, cyclomethicones, nano or synthetic dyes.

No, we are cruelty-free. We never have and never will test our products or ingredients with animals.

The majority of our products are 100% plant based. For their unique benefits on the skin, some of our products contain the following:

· Cream Mega contains Elastin and Collagen are marine origin and milk protein.

· The Cream Éclair contains milk and yogurt

· Lemuria Phytomarine skin care products contain milk protein. 

· Collagen and Elastin Serum are marine origin.

The following 2  products contain soy protein:

· Cream Éclair

· Mask Heritage

*Future 5 Elements skincare is nut free. But since Mask Heritage contains ground herbs and spices, those with severe nut allergies should avoid this product.

Our products are thoughtfully engineered with multiple molecular densities that penetrate deeper into the skin, rather than remaining on the surface, which is a cause of irritation. For more sensitive skin types, we do suggest testing on a small area of the skin before applying it to the entire face.

Yes, please refer to the specific usage instructions for each product. If you need further assistance, please contact us at Hi@future5elements.com.

We are committed to using the purest concentrations of active ingredients in our products. While the formulas are crafted to work well together, we do not suggest using Future 5 Elements products with other skincare products to start as some ingredients in other lines may not work complementary with our potent concentrations.

All serums, oil, gel, and creams are packaged in sustainable bottles to ensure maximum efficacy. For optimal results, we recommend using all products within 6 months of opening.

Most orders are shipped within 3 business days. Orders placed on weekends or holidays are shipped the following business day.

An email with your tracking number will be provided when your order is shipped. It may take up to 48 hours for this to populate on the carrier’s website.

United States Standard

· Orders for $100+ ship for free

· Second Day - $35+

· Overnight - *within the United States $50+

* Must be received by 12pm EST to ship out same day

* We are unable to ship to PO boxes

 

INTERNATIONAL ORDERS

Shipping costs are collected with your payment upon check out. Future 5 Elements is not responsible for any discrepancies or overages that may be due in addition to what has been collected such as customs fees, taxes, tariffs, and duties.

Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at check out.

If we are unable to deliver the products ordered to your particular country, you will receive an email to inform you, and the original form of payment will be refunded.

Future 5 Elements is not responsible for any delivery delays that may occur as a result of customs.

We accept returns on unopened products purchased from this website within 15 days of the purchase date and for open products within 7 days of purchase date. If you purchased Future 5 Elements from another venue, please return it to the place of your original purchase.

If you would like to initiate a return, please contact us at Hi@future5elements.com to receive instructions.

In the unlikely event that you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your shipment. To assure prompt resolution, please have your order number available, and retain the shipping box, packing materials and any damaged items Hi@future5elements.com.

We include complimentary samples with every purchase. If there are specific products you are interested in trying, please leave us a note when completing your purchase, and we will do our best to accommodate, depending on stock availability.

The images of the products on our website are for illustrative purposes only. The packaging and presentation of the products may vary minimally from the images shown on the website. Many of our products are available in different sizes, weights, quantities, and varieties. The various options for each product are stated on the relevant product page on our website.

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important information and terms which apply to you.

Please contact us here at Hi@future5elements.