Frequently Asked Questions
All products are responsibly formulated without parabens, mineral oil, phthalates, artificial fragrances, cyclomethicones, nano or synthetic dyes.
No, we are cruelty-free. We never have and never will test our products or ingredients with animals.
The majority of our products are 100% plant based. For their unique benefits on the skin, some of our products contain the following:
Our products are thoughtfully engineered with multiple molecular densities that penetrate deeper into the skin, rather than remaining on the surface, which is a cause of irritation. For more sensitive skin types, we do suggest testing on a small area of the skin before applying it to the entire face.
Yes, please refer to the specific usage instructions for each product. If you need further assistance, please contact us at Hi@future5elements.com.
We are committed to using the purest concentrations of active ingredients in our products. While the formulas are crafted to work well together, we do not suggest using Future 5 Elements products with other skincare products to start as some ingredients in other lines may not work complementary with our potent concentrations.
All serums, oil, gel, and creams are packaged in sustainable bottles to ensure maximum efficacy. For optimal results, we recommend using all products within 6 months of opening.
Most orders are shipped within 3 business days. Orders placed on weekends or holidays are shipped the following business day.
Please note that a signature will be required upon receipt of all orders.
An email with your tracking number will be provided when your order is shipped. It may take up to 48 hours for this to populate on the carrier’s website.
- United States Standard
- Orders for $100+ ship for free
- Second Day - $35+
- Overnight - *within the United States $50+
- Must be received by 12pm EST to ship out same day
- We are unable to ship to PO boxes
We accept returns on unopened products purchased from the website within 15 days of the purchase date. If you purchased Future 5 Elements from another venue, please return it to the place of your original purchase.
If you would like to initiate a return, please contact us at Hi@future5elements.com to receive instructions.
In the unlikely event that you receive an item that is damaged or incorrect, please contact us within 48 hours of receiving your shipment. To assure prompt resolution, please have your order number available, and retain the shipping box, packing materials and any damaged items Hi@future5elements.com.
We include complimentary samples with every purchase. If there are specific products you are interested in trying, please leave us a note when completing your purchase, and we will do our best to accommodate, depending on stock availability.
The images of the products on our website are for illustrative purposes only. The packaging and presentation of the products may vary minimally from the images shown on the website. Many of our products are available in different sizes, weights, quantities, and varieties. The various options for each product are stated on the relevant product page on our website
All Future 5 Elements products are safe to use during
pregnancy; however Future 5 Elements recommends consulting with your doctor and
dermatologist about specific concerns.
Please contact us here at Hi@future5elements.